IDOC 2021 - A Virtual Experience 2/03/2021

12:00PM-1:00PM – Your Mouth is Moving But Does Your Body Agree?

What does it mean when someone talking to you cannot maintain eye contact? There are several forms
of handshake each having a different meaning, hidden from the unknowing. What are the most
common gestures of liars? Recognize/read hidden communications and more importantly learn what
signals you are subconsciously sending. Appearance, gestures, voice, steadiness of gaze, and behavior
around subordinates may enlighten you about a person’s integrity and work habits vs. what they are
saying.

1:30PM – 2:30PM –  HELP! The Phone is Ringing!

This course covers the basic communication skills and basic professionalism in an office setting. The
performance of the tasks described is usually performed by the person or persons working the front
desk. However, it may be necessary for anyone in the office to answer the telephone during times of
high activity. When you answer the phone that is usually your first impression with your patients, so it
needs to be great. Patients are making a decision on your office for their eyecare based on your phone
presence. The question is would they chose you? You will learn professional phone etiquette and how to
manage a busy phone in a busy office.

6:30PM – 7:30PM –  Front Office Procedures/Memorable First and Last Impressions

How important is the first impression and the last impression patients get when visiting your office?
Learn how to make a positive impression beginning with scheduling the appointment, through the
duration of your patients’ visit until the patient walks out of the door. Topics covered will include
telephone procedures, greeting patients, appointment scheduling, checking out and collecting charges,
pre-appointing along with any other interactions with the patient that might occur in the front office.

Click here to register for IDOC 2021- A Virtual Experience!