IDOC 2021 - A Virtual Experience 2/05/2021

12:00PM – 1:00PM – Total Recall

Are you incorporating all the resources available to you in getting your patients back in your chair? We
started with a recalling our patients and then advanced to pre-appointing our patients. This course will
give you a system that will utilize both systems and use new technology to help get patients back in
when you want them there. It is important to manage all your patients, but it is imperative to manage
your patients that have a medical diagnosis and are on a treatment plan. If you want your practice to
grow at the optimum pace you not only have to acquire new patients, but you need to keep the ones
you already have.

1:30PM – 2:30PM – Coding and Billing for the Front Office

When you charge out a patient at the front desk you are creating the insurance claim form, so it is very
important that all coding is correct. You will learn in this course the criteria for choosing the proper code
and what goes into building that code. This is important so that you receive the payment in which you
are entitled. You will learn what is and is not your responsibility in the coding process. Your doctor is
counting on your follow through at check-out to make sure each patient is billed for maximum
reimbursement for the procedure that was performed.

5:00PM – 6:00PM – Professionalism in the Workplace

How each of your staff interacts with patients on the telephone and in person, along with their personal
appearance, is a reflection of the professionalism of the practice. In this seminar we will discuss
telephone etiquette, professional behavior with the patient, personal etiquette in the office, office
decorum (behavior between co-workers and behavior between staff and patients), and personal
appearance/hygiene.

Click here to register for IDOC 2021 – A Virtual Experience!